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PRIVACY POLICY

For the purposes of this policy, personal information means information that either identifies you on its face, or ties you to other information that, in combination, identifies you. It is possible that third parties may be able to personally identify you by other means, including by associating facially anonymous information about your Internet activity with other records.

If you have questions about this policy or how we treat your personal information, please contact us using the information provided in the “How to Contact Us” section below.

Personal Information We Collect

Depending on how we interact with you, we may collect, use, store and transfer different types of personal information about you. This includes:

  • Identity Data, such as your name and title. We may also collect your birth date or gender, but only when you choose to provide us with that information, such as in a product review or your account settings.

  • Contact Information, such as your mailing address, billing address, email address, and telephone number(s).

  • Payment Information, such as credit card, debit card, and other financial payment information.

  • Account Profile Information, such as your username or similar identifier, account password, purchase/order history, and your interests provided when signing up for your account.

  • Correspondence Information, including anything you may provide to us in your communications with us, for example your intended or actual use of our products, questions about our products, as well as records of your communications with us.

  • Health Information, specifically any adverse reaction you might have to one of our dietary supplement products and relevant health information that you choose to share with us. Visitors from the EU should click here to learn more about how and why we collect this information.

  • Technical Information, such as your internet protocol ("IP") address; your web browser software and version; if you arrived at the Services through a link from another website, information about the page you came from; your mobile device identifier and other information about devices you use to access the Services. For more information about how and when we collect this information and what we do with it, please see our Cookies and Tracking Policy.

  • Online Activity Information, such as information about your activity while using the Services, including information we may gather through the use of cookies, web beacons and other similar tools that tell us which pages you choose to view, and queries you make using our "search" function. For more information about how and when we collect this information and what we do with it, please see our Cookies and Tracking Policy.

  • Marketing and Communications Information, such as your preferences in receiving marketing, promotions and sales offers from us, and photographs containing images of you where you choose to provide us with them as part of sweepstakes or contest.

Information Collected from Individuals Outside the United States

Our Services are U.S. based and therefore, if you are using the Services from outside the United States, including the European Union or European Economic Area, and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States. This is done either to ensure we are able to provide our services to you or where not necessary for the provision of our services (such as in the case of providing you with marketing communications), it is done only with your consent. Please note, however, that the data protection laws in the United States may not be as comprehensive as those in your country of residence. We are, however, unable to provide our services without handling your personal information in the United States.

Individuals located in the European Union should click here to find out more about their rights in relation to their personal data that we handle.

How We Collect Information About You and Sources of Personal Information

We collect information from you and about you in different ways.

  • Direct Interactions. We collect most of the personal information about you we use from you directly. For example, you may give us a variety of your Identity Data, Contact Information, Payment Information, Account Profile Information, Health Information, Correspondence Information, and Marketing and Communications Data when you:

    • Create an account on one of our websites;

    • Purchase products from our website or by phone;

    • Contact us with questions or provide feedback about our products;

    • Subscribe to our mailing lists or otherwise agree to receive marketing communications from us; and

    • Enter competitions, promotions, or surveys we run from time to time.

  • Automated technologies and interactions. As you interact with our websites, we may automatically collect Technical Information about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, server logs, and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. Please see our Cookies and Tracking Policy for further details.

  • Third parties or publically available sources. We may also collect information about you from third parties and commercially available sources, including from social media providers, data aggregators, and public databases. Please note that we may combine the various types of information we collect about you and use it as described in this Privacy Policy. Visitors from the EU may click here to learn more about how we handle this information in compliance with EU data protection laws.

How We Use Your Information

We use your personal information for the following business purposes:

  • Contact Us. We use personal information such as your Contact Information to respond to your questions and comments when you communicate with us through links or pages provided by the Services, such as the "Contact Us" feature.

  • Shopping. If you purchase products from us, we use personal information, such as your Identity Data, Payment Information, and Contact Information to process your purchase, confirm your order, and deliver the items to you. We also use cookies that are necessary for completing the online check-out process. For further information on our use of cookies, please see our Cookies and Tracking Policy.

  • Administration. We use personal information to perform business analyses or for other purposes to improve the quality of our business, our Services, and the products we offer. We may also use personal information about you to administer our Services, including to investigate possible violations of and enforce our contracts, including our Terms of Use and any terms and conditions associated with our products and services, and to comply with our legal obligations.

  • Fraud and Crime Prevention and Detection. We use your personal information, such as your Identity Information, Contact Information, and Technical Information, to help prevent and detect fraud and other crimes that might be committed using or against our Services. We do this to both protect our legitimate interests in protecting our business assets and comply with our legal obligations.

  • IT Security and Website Operation. We use your personal information, such as your Technical Information, to help us protect our legitimate interests in troubleshooting, testing, maintaining, and protecting our IT systems, including this website.

  • Compliance with Legal and Regulatory Obligations. We use your personal information to comply with our legal and regulatory obligations, which arise from time to time. For instance, we may use your Contact Information to alert you if a product is recalled. We may also collect your Health Information to maintain records of adverse reactions to our dietary supplement products when you choose to provide this to us.

Also, we may use your personal information for the following commercial and marketing purposes:

  • Email Newsletters and Promotions. We use personal information about you, including your Contact Information, to send you our newsletters, information about our loyalty program, exclusive offers and promotions, and product news through email, where you have agreed to receive such communications. We also may use personal information about you to administer our promotions and our loyalty rewards program. Visitors from the EU may click here to learn more about how we use your personal information to tailor offers and promotions in compliance with EU data protection laws.

  • Surveys, Sweepstakes, and Message Boards. We use personal information about you, including your Identity Data and Contact Information, to enable you to participate in features such as surveys, polls, sweepstakes, and message boards, where you have agreed to this. We may sometimes use a third-party service provider to conduct these surveys or sweepstakes; if so, that company will be prohibited from using your personal information for any other purpose.

Lastly, we may use information you provide to us for the following additional purposes:

  • Feedback. We use the information you provide to us regarding our products and services, to provide product feedback to our customers in aggregated form through the Services.

  • Other Uses of Information. In addition, we may use your personal information as otherwise described to you at the time of collection with your consent.

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